Sec. 103. Single point of contact for identity theft victims
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Title VII of the Social Security Act ( 42 U.S.C. 901 et seq.) is amended by adding at the end the following: The Commissioner of Social Security shall establish and implement procedures to ensure that any individual who requests a new social security account number due to theft or breach or whose social security account number is used to fraudulently obtain benefits under title II, VIII, or XVI of this Act has a single point of contact at the Social Security Administration throughout the processing of the individual’s case.
The single point of contact shall track the individual’s case to completion and coordinate with other units to resolve issues as quickly as possible. For purposes of subsection (a), the single point of contact shall consist of a team or subset of specially trained employees who— have the ability to coordinate with other units to resolve the issues involved in the individual's case, and shall be accountable for the case until its resolution. The employees included within the team or subset described in paragraph
(1)may change as required to meet the needs of the Social Security Administration, provided that procedures have been established to— ensure continuity of records and case history, and notify the individual when appropriate. .
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Sec. 103
Single point of contact for identity theft victims
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