Sec. 552. Study on training of customer-facing air carrier employees
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Not later than 1 year after the date of enactment of this Act, the Secretary of Transportation shall conduct a study on the training received by customer-facing employees of air carriers. The study shall include— an analysis of the training received by customer-facing employees with respect to the management of disputes on aircraft; an examination of how institutions of higher learning, in coordination with air carriers, customer-facing employees and their representatives, consumer advocacy organizations, and other stakeholders, could— review such training and related practices; produce recommendations; and if determined appropriate, provide supplemental training; and the effectiveness of air carriers’ Employee Assault Prevention and Response Plans required under section 551.
Not later than 1 year after the date of enactment of this Act, the Secretary shall submit to the appropriate committees of Congress a report on the results of the study.