Sec. 109. Assessment of student loan servicers
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Not later than the date that is 3 years after the date of the enactment of this Act, the Secretary of Education and the Director of the Consumer Financial Protection Bureau shall each— complete a statistically valid assessment of each servicer of a student loan of a member of the uniformed services issued by or guaranteed by the Federal Government; develop a plan for the oversight of such servicers; develop such recommendations for legislative and administrative actions as the Secretary and the Director each consider appropriate; and submit to the appropriate committees of Congress a report on— the assessment conducted under paragraph (1); the plan developed under paragraph (2); the recommendations developed under paragraph (3); and such other matters as the Secretary and the Director each consider appropriate.
Each assessment of a servicer required by subsection (a)(1) shall include the following: An assessment of the compliance of the servicer with the provisions of the Servicemembers Civil Relief Act ( 50 U.S.C. 3901 et seq. ), as amended by this Act. An assessment of the satisfaction of members of the uniformed services with the services provided by such servicer with respect to their student loans serviced by the servicer. A qualitative evaluation of the customer service provided by the servicer with respect to student loans of members of the uniformed services serviced by the servicer.
A detailed description of the methodology used to carry out the assessment. In this section, the term appropriate committees of Congress means— the Committee on Veterans' Affairs and the Committee on Health, Education, Labor, and Pensions of the Senate; and the Committee on Veterans' Affairs and the Committee on Education and the Workforce of the House of Representatives.
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Sec. 109
Assessment of student loan servicers
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