Sec. 104. Requirement that student loan servicers employ dedicated servicemember service representatives
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Each servicer of a student loan that was issued by or guaranteed by the Federal Government shall employ at least one individual who is dedicated to servicing student loans of servicemembers and is knowledgeable about the rights and benefits to which members of the uniformed services are entitled under this Act, the Servicemembers Civil Relief Act ( 50 U.S.C. 3901 et seq. ), and any other provision of law by virtue of being a member of the uniformed services. Each servicer described in subsection
(a)shall ensure that each individual employed pursuant to subsection
(a)is appropriately trained. The Secretary of Education, in collaboration with the Secretary of Defense, the Secretary of Veterans Affairs, and the Attorney General, may prescribe standards for training required by paragraph (1). Each servicer described in subsection
(a)shall certify to the Secretary of Education and the Secretary of Veterans Affairs whether the individual or individuals employed by the servicer pursuant to subsection
(a)have been appropriately trained pursuant to paragraph (1). Each servicer described in subsection
(a)shall establish a dedicated phone number and Internet website or webpage— by which servicemembers can contact and receive assistance from the individual or individuals the servicer employs under subsection (a); and from which servicemembers can obtain descriptions of the rights and benefits to which servicemembers are entitled under this Act. Each servicer described in subsection
(a)shall prominently display on marketing materials, application documents, and the Internet website of the servicer the phone number and the Uniform Resource Locator for the Internet website established by the person pursuant to paragraph (1).
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Sec. 104
Requirement that student loan servicers employ dedicated servicemember service representatives
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