Sec. 207. U.S. Customs and Border Protection wait times transparency
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To increase professionalism and transparency, the Commissioner of U.S. Customs and Border Protection shall— publish live wait times at all United States ports of entry, as determined by calculating the time elapsed between an individual’s entry into the Customs and Border Protection inspection area and such individual’s clearance by a Customs and Border Protection officer; make information about such wait time available to the public in real time through the U.S. Customs and Border Protection Web site; submit to the appropriate congressional committees monthly reports that include compilations of all such wait times and that rank all United States air ports of entry by wait times; and provide adequate staffing at the U.S.
Customs and Border Protection information center to reduce wait times to under 10 minutes for travelers attempting to submit comments or speak with a representative about their entry experiences.